Effective Date: April 16, 2026

At Resolve Group, Inc. we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website and services.

Information We Collect

• Personal Information: Such as your name, email address, phone number, and any details you provide when filling out forms or contacting us.

• Non-Personal Information: Such as browser type, IP address, and pages visited, collected automatically through cookies or analytics tools.

• Mobile Phone Number: While on our website, through online applications, maintenance requests, showing requests, Tenant Web Access registration, site reservations, or general informational request forms we may collect your phone number to send and receive text messages. 

• User-Provided Information: Any additional information you provide helps us improve our services and provide better support. 

How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide customer support.

• Deliver property management and project management services.

• Improve our services, website, offerings, and user experience.

• Deliver text messages and updates related to our services.

• Respond to your inquiries and provide customer support. 

• Occasionally send promotional offers, alerts, communication about community news, urgent notifications, events, and other content (if you opt in). 

• Comply with legal obligations.

Message Content

• Messages may include promotional offers, alerts, communication about community news, urgent notifications, events, and other content. Standard messaging rates may apply. Message frequency will vary. 

Information Sharing

We do not sell, rent, or trade your personal information. We may share your data with:

• Trusted service providers who help us operate our website and services.

• Legal authorities, if required by law or to protect our rights.
  

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. 

Data Security

• We take reasonable steps to protect your personal information from unauthorized access and disclosure. However, no data transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your information. 

Opt-Out (Your Rights)

You have the right to:

• Access, update, or correct your personal information

• Request deletion of your information, subject to legal or contractual obligations

• Opt out of e-mail marketing communications at any time

• Opt out of our messages at any time by replying "STOP" to a message. Reply “HELP” for more information. 

Cookies

Our website may use cookies to improve functionality and analyze site usage. You can disable cookies in your browser settings, though some features may be affected.

Third-Party Links

Our website may include links to external sites. We are not responsible for the privacy practices or content of those websites.

Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

Resolve Group, Inc.
info@resolvegroup.ca

P: +1 (204) 594-1430
F: +1 (204) 594-1439

200-897 Corydon Avenue
Winnipeg, MB Canada
R3M 0W7

CTIA Compliance

Our services comply with CTIA guidelines. To report concerns or violations, contact us using the provided information. 

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. We will notify you of any material changes to this Privacy Policy by posting the updated version on our website or through other means. Your continued use of the Service after such changes constitutes your acceptance of the revised Privacy Policy.